We are continuously improving our digital accessibility, recognizing the importance of having websites that are accessible to the widest possible audience. Should you require assistance or have a Customer Service need, please call (877) 222-2144Skip to main content
Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.
Phone
(800) 789-7771
Monday - Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Contributions/Loan repayments
Mailing address
Equitable Financial Life Insurance Company
Retirement Service Solutions Processing Office
P.O. Box 1577
Secaucus, NJ 07096-1577
Express mail
Equitable Financial Life Insurance Company
Retirement Service Solutions Processing Office
500 Plaza Dr, 6th Fl
Secaucus, NJ 07094
General inquiries
Mailing address
Retirement Service Solutions Processing Office
PO Box 1547
Secaucus, NJ 07096-1547
Express mail
Retirement Service Solutions Processing Office
500 Plaza Drive, 6th Floor
Secaucus, NJ 07094
Service Request Forms*
The following service requests cannot be completed online at this time. A written request by the policy owner must be mailed to our administrative office. By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address on the form.
* These forms are Portable Document Format (PDF) files. If your browser is not yet capable of reading PDF files, you can download the free Adobe® Acrobat Reader software at http://www.adobe.com/prodindex/acrobat/readstep.html. Instructions for installation are also found at that location.
When you have completed and signed the form, please return it to the address indicated.
If you need additional information, send us your request.
Welcome to Equitable
Effective immediately, please use www.equitable.com to access our website.
Please replace any bookmarks with www.equitable.com.
If you have an account with us, your user ID and password will not change.
Equitable is the brand name of the retirement and protection subsidiaries of Equitable Holdings, Inc., including Equitable Financial Life Insurance Company (Equitable Financial) (NY, NY), Equitable Financial Life Insurance Company of America (Equitable America), an AZ stock company with main administrative headquarters in Jersey City, NJ, and Equitable Distributors, LLC. Equitable Advisors is the brand name of Equitable Advisors, LLC (member FINRA, SIPC). GE-2891061(01/20)
